Shipping policy
Processing Time
Since our physical items are custom-made-to-order and printed specifically for each customer, please allow 3-5 business days for processing before your order ships. Processing time is separate from shipping/transit time.
During high-volume periods (holidays, sales, etc.), processing times may be slightly longer. We'll always try to keep you updated if there's a delay.
Digital products are delivered instantly (or within a few minutes) via download link/email — no shipping required.
Shipping Times & Rates
Once your order ships, estimated delivery times are:
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | [X–X business days] | [$X or calculated at checkout] |
| Expedited Shipping | [X–X business days] | [$X or calculated at checkout] |
Delivery times are estimates provided by the carrier and are not guaranteed. Delays can occasionally occur due to weather, holidays, or carrier issues beyond our control.
Where We Ship
We currently ship to the United States only.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's journey.
Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us at heyjamielynnshops@gmail.com as soon as possible — we'll do our best to update it before the order ships, but cannot guarantee changes once production has begun.
Lost or Damaged Packages
If your package arrives damaged, please refer to our [Return & Refund Policy] for next steps.
If your tracking shows "delivered" but you haven't received your package, please:
- Check with neighbors/household members
- Check around your delivery location (porch, mailroom, etc.)
- Contact us at heyjamielynnshops@gmail.com within 5 days so we can help investigate with the carrier
Questions?
Reach out to us at heyjamielynnshops@gmail.com — we're happy to help!