Refund policy

Thank you for shopping with us! Because many of our items are made-to-order or digital, please review our policy below before making a purchase.

Digital Products

All digital items (printables, downloads, templates, etc.) are final sale. Due to the nature of digital goods, we are unable to offer refunds, returns, or exchanges once a file has been purchased and made available for download.

Please review product descriptions, previews, and sizing details carefully before purchasing. If you have questions about a digital product, contact us before buying.

Physical Products

All physical items are custom made-to-order and printed specifically for you. Because of this, we do not accept returns or exchanges for reasons such as change of mind, incorrect sizing, or ordering the wrong item.

We do accept returns/replacements in the case of:

  • Printing errors or defects (e.g., misprints, incorrect design printed, color/text errors caused by us): we'll send a replacement at no additional cost
  • Shipping damage: we'll send a replacement at no additional cost. In some cases, we may ask you to keep or dispose of the damaged item rather than return it.

How to Report an Issue

If your item arrives with a printing error or defect:

  1. Contact us within 7 days of delivery at heyjamielynnshop@gmail.com
  2. Include your order number
  3. Include clear photos of the issue (and packaging, if damaged in shipping)

Once reviewed and approved, we will offer a [replacement / reprint / refund — pick one or list options] at no additional cost to you.

Non-Returnable Situations

We are unable to accept returns or offer refunds for:

  • Change of mind
  • Ordering the wrong size, color, or variant
  • Minor variations in color due to screen display differences
  • Digital items, once downloaded

Questions?

If you have any questions about your order, please reach out to us at heyjamielynnshop@gmail.com before purchasing or before requesting a return.